Background Review

We require contractors to submit recent criminal background checks covering counties where they operate, including sexual offender registry data,felony and misdemeanor screenings, and verification of clean driving records. This goes beyond basic checks—we use third-party services that align with Fair Credit Reporting Act standards and require consent from each team member. No subcontractors are added without re-submitting current background documentation.

Backgrounds are refreshed annually or after any gap in employment over 90 days. We prioritize consistency in team composition: a plumber who has served the same neighborhoods for years is more likely to know local patterns, like high-risk freeze zones in Back Bay or flood-prone basements in Dorchester. Trust is built on accountability—this is especially critical for service in occupied homes after hours.

Third-party reports must be recent and include sex offender, national criminal, and county-level records. This helps Boston homeowners avoid risk when letting someone into their home for water main repairs or emergency leak fixes—especially in older neighborhoods with reduced daylight visibility and shared access corridors.