Questions and answers

Yes—upgrades are possible up to 48 hours before the event starts, if availability allows. Check your account or contact support directly.

All stages and camping zones are built for variable conditions. Changes are posted in real-time on the app, with clear alternatives and no refunds for weather.

Only service animals are permitted in camping and performance zones. Service animals must be registered in advance for access to all areas.

You may bring sealed water bottles and small non-perishable snacks. Full catering is included with Camping Escape and Vendor Launchpad passes.

Yes—see our accessibility page for mobility routes, listening loops, quiet rest areas, and sign language support. Confirm details when you get in touch.