biomarket.comHome › FAQ
Questions and answers
How do you verify sustainability claims for each product?
We review sourcing practices directly with makers and confirm alignment with recognized ethical standards. Full documentation is shared upon request.
What if I’m new to preparing something like miso or fermentation?
Every relevant product includes beginner-friendly guides and troubleshooting tips—no prior experience is assumed.
Are subscription boxes customizable or adjustable?
Yes—you can skip, pause, or change box contents anytime before shipping via your online account.
Do you offer bulk sizes or refills for items like flour or seeds?
Many items come in refillable containers or larger family sizes—just note your preference at checkout.
How do you ensure products arrive fresh, especially perishables?
We use insulated liners and cold packs for temperature-sensitive items, and ship during cooler parts of the week to minimize transit time.