What if the fix isn’t fixed?

A plumbing job should end with water flowing, leaks stopping, and toilets flushing—not with you Googling ‘why is it still dripping?’ at 11 p.m. If something doesn’t behave as expected, open your post-job report in the app and tap ‘still needs attention.’ One of our quality leads contacts you within an hour, confirms the issue, and arranges a callback—no questions, no blame.

Our pros carry replacement parts and tools to fix secondary issues on the spot, but if it really can’t be resolved then and there, the follow-up is prioritized. You’ll get the same technician if possible, and you never pay again for the correction. It’s not about policy; it’s about showing up twice until it’s done right.

This works because we track every job’s outcome in real time and measure techs on first-time fix rates—not just speed. If a pattern emerges (say, a batch of faulty valves), we pause the supplier and work with the tech to adapt. You benefit from that feedback loop without lifting a wrench yourself.