Questions and answers

No. Our staff are not law enforcement and we don’t share your info unless you’re in immediate danger and ask for help. You can stay anonymous and choose who responds.

No. We prioritize your safety and dignity over paperwork. If a specific program requires ID, we’ll help you get it first—no upfront demand.

We track which places turn people away and work with them to fix barriers. If a service says no, we’ll find another option and explain why—just once.

Yes. Our site works on old phones and slow networks. You can save info offline, use voice navigation, and skip typing entirely.

All our direct help is free. Some partner programs have sliding fees—but we’ll tell you that ahead and help if you can’t pay.